Transfers from an Ally Bank account to a non-Ally Bank account usually take 3 business days. It started offering direct-to-consumer home loans in 2016. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Enjoy reading our tips and recommendations. Loan paid off three years early and always on time. Get unlimited free credit scores & reports. I took a personal loan with Ally and after setting up a one-time payment in advance decided to set up recurring payments. Ally Invest customer reviews, complaints, ratings, service pros and cons. This has been going on over 60 days. They have all our personal information and the ability to really screw up our credit. Committed to constantly creating and reinventing with the singular purpose of making a real difference for their customers. This is my 5th time trying to get a hold of Linda the supervisor with id # **. The dealership had me lease through them in May of 2017. This may seem harmless, but I was two weeks in and had arranged much of my finances in faith towards this ravingly positively reviewed bank. Ally Bank offers financial products for consumers, businesses, automotive dealers and corporate clients. After phoning support to confirm that I would be eligible as a resident alien, and being told that this was not an issue I proceeded to apply for the account. Can you deposit checks electronically by phone? I’m happy with their service and would use them again, Hi, we understand your frustration. Ally Bank overview. The most … Copyright © 2020 Consumers Unified LLC. I’ve been paying $289 on time each month for nothing! Please stay away from them at all costs! I am also over miles so I figured that could give us some time. We repeated the process twice before giving up and going to another lender. The dealership did give me $14,000 towards their buy out which was $17,175. All done in 30 days. I also spoke to another supervisor named Joe # ** who assured me this would be expedited since this is causing the problems on my refinance. 8  Customers … The operators do not speak very good English and could not help me at all. 200 West Civic Centre DriveSandy, UT 84070  •  map. Two weeks after I signed up, excitedly, as a customer for Ally, they applied a $500 spending limit for checking accounts for all new customers for 90 days. Their apparent mission to their clients is maintaining "transparency" and "keeping their best interests in mind" ...literally, that is their statement...yet, here I am typing this review. These people are very unhelpful as you can see in many other posts and they lie. Please send us your full name and phone number via DM on our WalletHub profile page, or to. and can call and raise how much more I want to pay on principal anytime. Navigating your finances without visiting a branch in person is made easy via online banking and 24/7 customer service. Overall I've been happy with them. Hi Leah, we don’t like to hear this! Its location on this page may change next time you visit. Then a dealership is interested and they are charging them $4000 more than my buyout! Your web browser (Internet Explorer) is out of date and no longer supported. I am in the process of closing my savings and checking accounts with Ally Bank and moving to another bank. Ally provided no assistance, telling me they could neither return the payment nor move it to the next month. Ally Bank Review Ally is a top choice for online-only banking. Not looking forward to having to continue to work with this company. My NEW LOAN is with Ally: their financial institute that takes the payments is SLS out of Colorado. Ally Bank has a B rating with the Better Business Bureau. The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. Plus, as an Ally Bank customer, you can access Allpoint ATMs for free in the U.S. Technology. Their commitment to their customers has been at the core of who they are for nearly 100 years. It was a way for them to make more money on the vehicle longer. No apology for not checking, no apology for the disgusting amount of phone calls, nothing. No, unfortunately you must have your grandchild's SSN in order to open a savings account for her. I am beginning to be very concerned. I need it for a home loan I would like to get. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Just an FYI I also spoke to Daniel, Rachel, Maria #** Mx supervisor, Cody supervisor #** and many others. My credit was not the greatest (fair) so I did the best I could to clean it up in order to qualify for a loan. Hi Kirstin, we hear your concern. Their customer service is downright rude too! What I … You can check the profile page of each professional or company to determine whether they are a paying advertiser (indicated by the word "sponsored"). They are changing the online banking landscape with innovative digital experiences, 24/7 customer service, great rates, and rewarding credit and lending products. How do I know I can trust these reviews about Ally Bank? Be the first one to find this review helpful. This company is not yet accredited. They said that techs were working on the website, but for over a week???? Ally Bank, the company's direct banking subsidiary, offers an array of deposit, personal lending and mortgage products and services. So after fighting with them on the phone I stop payments through their auto pay, Don't set up auto payments with them because if you do they will illegally withdraw multiple payments in a month's period then refuse to reimburse you. That not having a bank … In addition, it is not the financial institution’s responsibility to ensure all posts and questions are answered. The first week I had about 20 “curtesy calls” (even though I had already talked to someone when these calls started). I learned that buying a car at the end of a quarter, or even better at the end of the year was the best way to get great deals so that's what I did. This was all going on during Covid. Ally Bank’s Customer Service Ally Bank earns high marks for customer service, taking second place in the 2019 J.D. They would then ask us to pay to extend the rate lock or repeat the process. The Ally Bank Money Market Account ranks as our best overall for giving users access to both checks and a debit card (good for ATM access), as well as a higher-than-average interest rate. They serve more than 4 million customers through approximately 18,000 auto dealers nationwide. I have tried for several days to see and print my account information. If you’re in need of any additional assistance, please send us your full name and phone number via our WalletHub profile page or to. Buying my first car was a big deal so I researched for months, both for my car itself and for the best loan offer. Please send us your full name and phone number via private message on our WalletHub profile page or to. What they didn’t tell me which they claimed they did was my buy out from July 2020 would freeze and all my payments from then on out didn’t matter! Re-financed in 2018 with Ally Bank. There are much better banks, with people that actually speak English as well. I assume I mistakenly did not change a start date and the recurring payment was taken out of my account one day after the one-time payment. ConsumerAffairs is not a government agency. This July 2020 I extended my lease due to covid 19 and dealerships not being open. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ally Financial Customer Service. I am a resident alien and was looking to open a joint savings account with my partner (US Citizen). Horrible, rude, abrasive service. Initial Ally Financial complaints should be directed to their team directly. Just opened a car loan with Ally. Excellent services. For more information about reviews on ConsumerAffairs.com please visit our That's the only reason for 4 stars instead of the full 5. Ally Banks' commitment is to do right by their customer. Ally Bank offers financial products for consumers, businesses, automotive dealers and corporate clients. Power 2019 Direct Banking Satisfaction Study. I had the worst customer experience immaginable with my mortgage. They used to have more competitive rates for savings, but it's been beat by others like Citi as of late. Regardless of advertiser status, none of the listings, reviews, or other information on Wallet Hub constitutes, in any way, a referral or endorsement by us of the respective financial company or professional, or vice versa. Loan paid off over a month and still cannot get my title. Have been a customer using their banking products for 7 years. Reviews from Ally Financial employees about working as a Customer Representative at Ally Financial. In addition, this information does not originate from us and thus, we do not guarantee its accuracy. Thank you Ally for excellent services. If you’d like to discuss this further with a team member, please send us a private message on our Wallethub profile page or to. I've been an Ally customer since before they were branded Ally, with multiple CDs and a savings account. Have had two auto loans with Ally. I never overdraft or pay silly fees. Like to get easy to find this Review helpful time stamped with company! 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